FAQs

Q：Which version of VeChain Work should I download?

A：VeChain Work supports both iOS and Android systems. Please download and install the following QR code according to your device:

Q：I can not see product information after scanning the QR code.

A：Please confirm whether the product information status corresponding to the product QR code is set as public:

Enter the console- internal project-select the project-create SKU-view the status of SKU

Q：What should I do if I fail to bind SKU by scanning with the Work app?

A：Please make sure you have confirmed the delivery.

Q：What should I do if I fail to log in with my account?

A： Please confirm whether your account is a user account, you can contact your admin to confirm:

The admin can log in to the console, enter【project management】-【user management】and view the account information;

Or confirm whether your account password is correct. If you forget the password, you can contact the admin to reset the password.

Q：What should I do if I fail to see the traceability information after I add it on the Work app?

A：Log in with the user account (who made the operation) into the Work app and enter the operation menu of the project. View the submission record in the upper right corner-confirm whether the submission is successful.

Q：Why my project information is missing in Production environment after I successfully created the same project in Sandbox environment?

A：Sandbox and Production environment are two isolated systems. Information cannot be shared between these two systems. Sandbox environment is for simulation and testing while Production environment is for running the final project.

Q：Why I cannot find my project data in Sandbox environment?

A：Because in Sandbox environment data will be cleared occasionally.

Q：Where can I submit my questions or requests?

A：You can visit <Help Center> or send email to toolchainsupport@vechain.com

Q：My landing page has been activated, but it fails to show landing page after scan QR code.

A：Please check if you have set up binding VID(s) at the bottom of landing page setting page.

Q：Is there Process Builder in Sandbox environment?

A：Process Builder does not belong to either environment, it could be accessed through either Sandbox or Production environment. Created process can be used in both environment.

Q：Will the new process version of my project be updated automatically?

A：No. You need to update the new version process version through <Configure> under this project.

Edit -> Change project status to <Pause> -> Update process version -> Choose the latest process version -> Update -> Edit -> Change project status back to <Normal>

Q：How many languages does VeChain ToolChainTM support for data collecting?

A：Currently we support 19 languages. to put in data. Enter the DCP, click [+] to select language.

Q：What is Parent and Sub VID tag in Bind Group?

A: A single item is a Sub VID tag while a package with several items packed together is a Parent VID tag. Parent VID tag links all the Sub VID tags in the package. For example, in Garment Factory, a shirt is a Sub VID tag, after several shirts packed together, the package is a Parent VID tag.

Q：What is Bind Group and Unbind Group?

A：Bind Group is commonly used for binding a collection of boxes, bottles, and trays. Commodities in a group are packaged into various collections for different logistics transportation, and information is collected by scanning the collection tags just once for better efficiency. Unbind Group is commonly used together with Bind Group, for unbinding bottles in the container and unpack them.

For example, Vineyard is going to ship 10 bottles of wine to two different re-sellers. Every bottle of wine is put on a tag and these 10 bottles of wine are packed into one box. The box is put on a Parent tag which links these 10 wine tags, this process is Bind Group.

The first received re-seller ordered 5 bottles of wine, so the re-seller has to do Unbind Group action after unpacking 5 bottles of wine from the box to unbind the linkage between the box Parent tag and the tags of the received bottles of wine. If Unbind Group action hasn’t been done by the first re-seller, then those received bottles of wine will be updated with irrelevant tracing information from the Parent tag.

 Q：How does<Set Default> work?

A：After select <Set Default>, the new created Binding SKU will always link to this landing page directly if they are the same SKU.