FAQs

Q：Which version of VeChain Work should I download?

A：VeChain Work supports both iOS and Android systems. Please download and install the following QR code according to your device:

Q：I can not see product information after scanning the QR code.

A：Please confirm whether the product information status corresponding to the product QR code is set as public:

Enter the console- internal project-select the project-create SKU-view the status of SKU

Q：What should I do if I fail to bind SKU by scanning with the Work app?

A：Please make sure you have confirmed the delivery.

Q：What should I do if I fail to log in with my account?

A： Please confirm whether your account is a user account, you can contact your admin to confirm:

The admin can log in to the console, enter【project management】-【user management】and view the account information;

Or confirm whether your account password is correct. If you forget the password, you can contact the admin to reset the password.

Q：What should I do if I fail to see the traceability information after I add it on the Work app?

A：Log in with the user account (who made the operation) into the Work app and enter the operation menu of the project. View the submission record in the upper right corner-confirm whether the submission is successful.